Returns & Exchanges
Due to the perishable nature of our premium American Wagyu and USDA Choice beef, we cannot accept returns once a shipment has been delivered. If your order arrives damaged or fails to meet our quality standards, please contact us within 30 days for a full refund or replacement.
Inspect Your Delivery
Upon arrival, immediately check your package for any signs of damage and ensure the meat is still frozen or cold to the touch.
Document the Issue
If there is an error or quality concern, take clear photos of the product, the packaging, and the shipping label as evidence for our team.
Contact Customer Care
Reach out to our support team via phone or email within 30 days of receipt with your order number and the photos you collected.
Resolution Process
Our team will review your claim and, if approved, will issue a refund to your original payment method or ship a replacement order at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing